Directorate of Consumer Protection
The Consumer Protection Department (CPD) of the Nigerian Civil Aviation Authority (NCAA) was launched in March 2001, to ensure that all aviation consumers obtain the best services in air transportation.Read More
Civil aviation is a critical element in Nigeria's transportation system and indeed its economy. Nigeria has twenty (20) airports and many regulated airstrips and heliports; 23 active domestic airlines; 554 licensed pilots; 913 licensed engineers and 1700 cabin personnel. Nigeria being Africa's most populous country is an important destination for over 22 foreign carriers. Nigeria currently has Bilateral Air Services Agreements with over 78 countries. From Nigeria, air travelers can fly directly to many of the world's business centers such as London, Paris, Frankfurt, New York, Johannesburg, Atlanta, Amsterdam, Dubai and Jeddah to mention a few. With the attainment of America's Federal Aviation Administration (FAA) International Aviation Safety Assessment (IASA) Category One Certification, Nigerian registered carriers can now fly directly into the United States of America (USA)
Civil aviation is one of the most regulated industries in the world. Every single technical personnel, equipment and airport must be certified and monitored by competent regulatory agencies known as Civil Aviation Authorities (CAAs). Even the CAAs themselves are in turn assessed by the International Civil Aviation Organization (ICAO) and other international bodies. The operating principles, guidelines and standards applied in civil aviation are based on the Standards And Recommended Practices (SARP) of ICAO and stipulated National laws and regulations.In Nigeria, the Nigerian Civil Aviation Authority (NCAA) is the apex regulatory body, overseeing the activities of all airlines and their pilots, engineers and cabin staff, airports, airstrips and heliports, navigation aids, all service providers including the airport authority and the air traffic service provider, aviation training institutions, etc. NCAA watches over the entire industry.
We collates timely complaint data with a follow-up action on all complaints received. Given the need to report accurately and also to report on a timely basis, we will appreciate you give your contact information so follow-up action(s) can be taken. Please fill the form below.Click here for Consumer Complaint Form